Imperial Facets

SECTION 10 – PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy, which outlines in detail how we collect, use, protect, and handle any information you provide while using our services. This includes both the information you actively submit through forms and purchases, as well as any data automatically collected during your interaction with our store.

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 – PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable. You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you. You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and Services delivered to you through the Service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall IMPERIAL FACETS LIMITED, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, Service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 – INDEMNIFICATION

You agree to indemnify, defend, and hold harmless IMPERIAL FACETS LIMITED and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third party.

SECTION 15 – SEVERABILITY

If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, that provision shall still be enforceable to the fullest extent permitted by applicable law. The unenforceable portion shall be deemed severed from these Terms of Service, and such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 – TERMINATION

The obligations and liabilities of the parties incurred prior to termination shall survive the termination of this agreement. These Terms of Service remain effective until terminated by either you or us. You may terminate these Terms of Service by notifying us that you no longer wish to use our Services or by ceasing to use our site. We may terminate this agreement at any time without notice if, in our sole judgment, you fail or we suspect you have failed to comply with any term or provision. Upon termination, you will remain liable for all amounts due up to and including the termination date, and we may deny you access to our Services.

SECTION 17 – ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service, along with any policies or operating rules posted by us on this site or regarding the Service, constitute the entire agreement between you and us and govern your use of the Service. This agreement supersedes any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in interpreting these Terms of Service shall not be construed against the drafting party.

SECTION 18 – GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England and Wales.

SECTION 19 – CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes constitutes acceptance of those changes.

SECTION 20 – CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at:

IMPERIAL FACETS LIMITED 128 City Road, London, United Kingdom, EC1V 2NX Phone: +44 7822 016269 Email: [email protected]

Privacy Policy

Last updated: June 18, 2025

This comprehensive Privacy Policy outlines in detail how Imperial Facets (referred to throughout this document as the “Site”, “we”, “us”, or “our”) handles the collection, usage, and disclosure of your personal information whenever you interact with our platform – whether you’re visiting our website, utilizing our services, making purchases through the Site, or engaging in any form of communication with us regarding the Site (all of these interactions are collectively referred to as the “Services”).

IMPERIAL FACETS LIMITED is incorporated and registered in England and Wales with company number 16526212 and registered office at 128 City Road, London, United Kingdom, EC1V 2NX.

Throughout this Privacy Policy, whenever we use the terms “you” and “your,” we are specifically referring to you as the user of the Services, encompassing all individuals who interact with our platform, including but not limited to customers, website visitors, and any other individuals whose information we have collected in accordance with this Privacy Policy.

We encourage you to review this Privacy Policy thoroughly and carefully. It’s important to note that by choosing to use and access any of the Services, you are explicitly agreeing to the collection, use, and disclosure of your information as detailed in this Privacy Policy. If you find that you do not agree with any aspect of this Privacy Policy, we kindly request that you refrain from using or accessing any of the Services.

Changes to This Privacy Policy

We maintain the right to modify and update this Privacy Policy periodically as needed, whether to accommodate changes in our practices, respond to operational requirements, or address legal and regulatory updates. When such changes occur, we will ensure transparency by posting the revised Privacy Policy on the Site, updating the “Last updated” date to reflect the current version, and implementing any additional measures that may be required by applicable law.

How We Collect and Use Your Personal Information

In order to deliver and maintain our Services effectively, we gather personal information about you through multiple channels and sources, which are detailed comprehensively below. The scope and nature of the information we collect and utilize is dynamic, varying based on the specific ways you choose to interact with our platform. Beyond the particular uses outlined in subsequent sections, we may employ your information for several essential purposes: maintaining open lines of communication with you, enhancing and optimizing the Services we provide, ensuring compliance with our legal obligations, enforcing our terms of service as necessary, and taking appropriate measures to protect and defend the Services, our fundamental rights, and the rights of both our users and other relevant parties.

What Personal Information We Collect

The types of personal information we collect and process about you are determined by your specific interactions with our Site and use of our Services. When we refer to “personal information” throughout this policy, we mean any information that can identify you as an individual, relates to your activities, describes your characteristics, or can be reasonably associated with or linked to you. In the following sections, we provide a comprehensive overview of the various categories and specific types of personal information we collect.

Information We Collect Directly from You We receive and store various types of information that you consciously and voluntarily provide to us through our Services, which may include:

• Contact details including your full name, physical address, telephone number, and email address for communication purposes.
• Order information including your complete name, billing address, shipping address, payment confirmation details, email address, and contact phone number for transaction processing.
• Account information including your chosen username, secure password, security question responses, and additional authentication information necessary to maintain account security.
• Customer support information including any details, descriptions, or explanations you choose to provide when communicating with our support team, such as when submitting inquiries or requesting assistance through our Services.

Please note that certain features and functionalities of our Services require you to provide specific information about yourself. While you maintain the right to decline providing such information, please be aware that this decision may limit or prevent your ability to access and utilize certain features of our Services.

Information We Collect about Your Usage In addition to directly provided information, we automatically gather certain data about how you interact with our Services, which we refer to as “Usage Data”. This collection process involves the implementation of cookies, pixels, and similar tracking technologies (“Cookies”). Usage Data encompasses comprehensive information about your Service interaction patterns, including specific device characteristics, browser configurations, details about your network connectivity, your unique IP address, and various other metrics that help us understand your engagement with our Services.

Information We Obtain from Third Parties To complement our direct data collection, we may receive additional information about you from various third-party sources, including vendors and service providers who collect data on our behalf. These sources typically include:

• Technology partners and service providers who help support our Site and Services functionality, such as Shopify.
• Payment processing partners who securely handle your financial information (including bank account details, credit or debit card information, and billing addresses) to facilitate transactions, fulfill your orders, and deliver the products or services you’ve requested, in accordance with our contractual obligations to you.

During your interactions with our Site, including when you open or engage with our emails, or interact with our Services or promotional content, we and our authorized third-party partners may automatically collect certain information through various tracking technologies, including but not limited to pixels, web beacons, specialized software development kits, third-party libraries, and cookies.

We want to assure you that any information we receive from third parties is handled with the same level of care and protection as outlined in this Privacy Policy. For additional details about external data sources, please refer to the Third Party Websites and Links section below.

How We Use Your Personal Information

Providing Products and Services. Your personal information enables us to fulfill our contractual obligations to you through our Services. This includes processing your payments, fulfilling your orders, sending important account and transaction notifications, managing your account creation and maintenance, coordinating shipping arrangements, handling returns and exchanges, and supporting various other account-related features and functionalities.

Marketing and Advertising. To enhance your shopping experience and keep you informed, we may utilize your personal information for marketing and promotional activities. This includes sending you carefully curated marketing materials, advertisements, and promotional communications via email, text message, or traditional mail. We may also use this information to display relevant product or service advertisements and to personalize your experience across our Site and other digital platforms.

Security and Fraud Prevention. We implement robust security measures using your personal information to identify, investigate, and prevent potentially fraudulent, illegal, or malicious activities. For users who maintain registered accounts, we emphasize the critical importance of protecting your credentials. We strongly advise against sharing your username, password, or any other access-related information with anyone. Should you ever suspect your account has been compromised, we urge you to contact us immediately for assistance.

Communicating with You and Service Improvement. We leverage your personal information to deliver exceptional customer support and continuously enhance our Services. This approach reflects our legitimate business interest in maintaining responsive communication, delivering high-quality services, and fostering a strong, ongoing relationship with our valued customers.
Cookies

Like many websites, we utilize Cookies on our Site to enhance your browsing experience. We implement Cookies to enhance and optimize our Site and Services functionality, including preserving your individual actions and preferences, conducting comprehensive analytics, and developing a deeper understanding of user interactions with our Services (which serves our legitimate interests in administering, improving, and optimizing the Services). Furthermore, we may authorize third parties and service providers to deploy Cookies on our Site to enhance the customization of services, products, and advertising content across our Site and other websites you may visit.

While most web browsers are configured to automatically accept Cookies by default, you maintain the flexibility to modify your browser settings to either remove or reject Cookies through your browser’s control panel. We kindly request that you consider the potential consequences of removing or blocking Cookies, as this action may adversely affect your user experience and potentially compromise certain aspects of the Services, including specific features and general functionality, which may become impaired or entirely unavailable. It’s important to note that even if you choose to block Cookies, this action may not completely prevent the sharing of information with third parties, including our advertising partners, as there are other tracking mechanisms that may remain active.

How We Disclose Personal Information

Under specific circumstances and in accordance with this Privacy Policy, we may share your personal information with third parties for various purposes, including contract fulfillment, legitimate business interests, and other justified reasons. These circumstances encompass the following situations:

• With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
• With business and marketing partners to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
• When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.
• With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

We disclose the following categories of personal information and sensitive personal information about users for the purposes set out above in “How we Collect and Use your Personal Information” and “How we Disclose Personal Information”:

Category	Categories of Recipients
Identifiers such as basic contact details and certain order and account information	Vendors and third parties who perform services on our behalf (such as Internet service providers, payment processors, fulfillment partners, customer support partners and data analytics providers), Business and marketing partners, Affiliates
Commercial information such as order information, shopping information and customer support information	Vendors and third parties who perform services on our behalf (such as Internet service providers, payment processors, fulfillment partners, customer support partners and data analytics providers), Business and marketing partners, Affiliates
Internet or other similar network activity, such as Usage Data	Vendors and third parties who perform services on our behalf (such as Internet service providers, payment processors, fulfillment partners, customer support partners and data analytics providers), Business and marketing partners, Affiliates
Geolocation data such as locations determined by an IP address or other technical measures	Vendors and third parties who perform services on our behalf (such as Internet service providers, payment processors, fulfillment partners, customer support partners and data analytics providers), Business and marketing partners, Affiliates

We maintain a strict policy of not utilizing or disclosing sensitive personal information without obtaining your explicit consent, and we do not employ such information for the purpose of inferring or deriving characteristics about you or your preferences.

Third Party Websites and External Platform Links

Our Site provides links and connections to various websites and other online platforms that are operated and maintained by third parties. When navigating to sites that are not affiliated with or under the control of our organization, we strongly encourage you to carefully review their respective privacy policies, security measures, terms of service, and other applicable conditions. It is important to note that we cannot provide any guarantees regarding, nor accept responsibility for, the privacy practices, security protocols, or overall safety of these external sites, including but not limited to the accuracy, completeness, reliability, or currency of any information that may be found on these platforms. Any information that you choose to share or submit on public or semi-public venues, including but not limited to information shared across third-party social networking platforms, may be visible and accessible to other users of our Services and/or users of those third-party platforms without any restrictions on its use by us or by any third party. The inclusion of any such links within our Site should not be interpreted as an explicit or implicit endorsement of the content, views, products, services, or operators of such platforms, except where explicitly stated within our Services.

Children’s Data

The Services have been designed and intended exclusively for use by individuals who are not classified as children, and we maintain a strict policy against knowingly collecting or storing any personal information related to children. In the event that you are a parent or legal guardian and discover that your child has provided us with their personal information, we encourage you to contact us immediately through the contact information provided below to request the deletion of such data. As of the Effective Date of this Privacy Policy, we hereby affirm that we do not have any actual knowledge of “sharing” or “selling” (as these terms are specifically defined within applicable legal frameworks) any personal information pertaining to individuals who are under 16 years of age.

Security and Retention of Your Information

We want to emphasize that despite implementing robust security measures, no security system can be considered completely perfect or impenetrable, and therefore we cannot provide an absolute guarantee of “perfect security.” Furthermore, it is important to understand that any information transmitted to us during transit may be vulnerable to interception. For this reason, we strongly advise against using unsecured communication channels when sharing sensitive or confidential information with our organization. The duration for which we retain your personal information is determined by various critical factors, including but not limited to: the necessity of maintaining the information for account management purposes, the requirements for delivering our Services effectively, compliance with legal and regulatory obligations, resolution of potential disputes, and enforcement of applicable contracts and policies. Imperial Facets has established comprehensive internal data retention schedules that carefully consider and balance all of these important factors.

Your Rights

The scope and extent of your rights regarding your personal information may vary depending on your geographical location and applicable jurisdictions. It is important to understand that these rights are not absolute in nature and may be subject to specific conditions and circumstances. In certain situations, we may need to decline your request in accordance with applicable legal provisions.

• Right to Access / Know: You may be entitled to request access to and receive detailed information about the personal information we maintain about you, including comprehensive details about how we use and share your information.
• Right to Delete: You may have the authority to request the deletion of personal information that we maintain in our records about you.
• Right to Correct: You may be entitled to request corrections or updates to any inaccurate personal information that we maintain about you in our records.
• Right of Portability: You may have the right to receive a comprehensive copy of the personal information we hold about you and, under certain circumstances and with specific exceptions, request that we transfer this information to a third party.
• Restriction of Processing: You may be entitled to request that we cease or limit our processing activities related to your personal information.
• Withdrawal of Consent: In cases where we process your personal information based on your consent, you may have the right to withdraw this consent at any time.
• Appeal: You may be entitled to appeal any decision we make if we decline to process your request. This can be done by directly responding to our denial notification.
• Managing Communication Preferences: We may send you promotional communications via email, and you retain the right to opt out of receiving these communications at any time by utilizing the unsubscribe functionality that is clearly displayed in our emails to you. Please note that even if you opt out of promotional emails, we may still need to send you non-promotional communications regarding important matters such as your account status or order information.

You have the ability to exercise any of these rights through the designated sections of our Site or by reaching out to us through the contact information provided below. We maintain a strict policy against discrimination of any kind in response to users exercising these rights. To ensure the security and privacy of your information, we may need to collect certain identifying information from you, such as your email address or account details, before we can provide a substantive response to your request. In alignment with applicable legal requirements, you may designate an authorized agent to submit requests on your behalf to exercise your rights. Before we can process such a request from an agent, we will require verification of their authorization to act on your behalf, and we may also need to verify your identity directly with us. We are committed to responding to your requests within the timeframe required by applicable law.

Complaints

If you have any concerns or complaints regarding our processing of your personal information, we encourage you to contact us using the contact details provided below. In the event that you are not satisfied with our response to your complaint, depending on your jurisdiction, you may have the right to appeal our decision by contacting us again using the contact details provided below, or alternatively, you may file a complaint with your local data protection authority. For individuals in the UK, the relevant authority would be the Information Commissioner’s Office (ICO).

International Users

We want to inform you that your personal information may be transferred to, stored in, and processed in countries other than your country of residence. Your information may also be handled by staff members and third-party service providers and partners operating in these countries. When transferring personal information out of Europe, we implement appropriate safeguards by utilizing recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses, or equivalent contracts issued by the relevant competent authority of the UK, as applicable, unless the data transfer is being made to a country that has been officially determined to provide an adequate level of data protection.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, or if you wish to exercise any of your statutory rights, please do not hesitate to contact us at:

IMPERIAL FACETS LIMITED 128 City Road, London, United Kingdom, EC1V 2NX Phone: +44 7822 016269 Email: [email protected]

IMPERIAL FACETS LIMITED – International Shipping and Logistics Policy

Last Updated: June 18, 2025

This comprehensive document outlines and thoroughly details the shipping, insurance, and delivery policy (“Policy”) that governs all international exports of premium loose diamonds and expertly crafted diamond jewellery (“Goods”) by IMPERIAL FACETS LIMITED, a distinguished commercial entity meticulously established and professionally operating under the stringent laws and regulations of the United Kingdom (“the Company,” “We,” “Us,” “Our”).

IMPERIAL FACETS LIMITED is incorporated and registered in England and Wales with company number 16526212 and registered office at 128 City Road, London, United Kingdom, EC1V 2NX.

This Policy serves as an integral and legally binding component of our overarching Terms of Service, carefully designed to protect both parties’ interests. By initiating, placing, or confirming an order with IMPERIAL FACETS LIMITED, the client, purchaser, their designated agents, and any affiliated entities (“the Client,” “You,” “Your”) explicitly and unequivocally acknowledge, accept, and agree to be bound by all terms, conditions, and stipulations meticulously set forth herein. We strongly emphasize that it is incumbent upon the Client to review this Policy thoroughly and comprehensively prior to proceeding with any transaction.

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Preamble: Our Unwavering Commitment to Excellence in Global Logistics

IMPERIAL FACETS LIMITED takes immense pride in fostering enduring and meaningful partnerships with our distinguished global clientele. We intimately understand that the exceptional intrinsic value of our Goods necessitates a logistics framework of unparalleled sophistication, reliability, and security. This comprehensive Policy reflects our unwavering and steadfast commitment to ensuring that every precious consignment is managed with the utmost precision, rigorous security protocols, and complete transparency throughout its carefully monitored journey from our secure United Kingdom facilities to its safe arrival at your designated international location.

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Article 1: Philosophy of Delivery – Brilliance Secured & Delivered with Distinction – Our Commitment to Excellence

At IMPERIAL FACETS LIMITED, we recognize that the timely, secure, and immaculate delivery of high-value Goods represents not merely a service, but an essential foundational pillar that is absolutely crucial to the operational success, market reputation, and ongoing business sustainability of our esteemed Clients’ enterprises. Our intricate shipping and logistics framework has been meticulously constructed and refined over years of experience, built upon the fundamental cornerstones of uncompromising security protocols, unwavering transparency in all operations, diligent regulatory compliance across jurisdictions, and proactive communication at every stage of the delivery process. We have engineered, implemented, and continually enhance a sophisticated, multi-stage process that incorporates multiple layers of verification and security measures to ensure that from our secure, state-of-the-art facilities in the United Kingdom to your international doorstep, your valuable consignment remains robustly protected by comprehensive insurance coverage, tracked with unprecedented precision through advanced systems, and handled with the utmost professionalism and specialized care by all authorized parties involved in the carefully managed chain of custody. This comprehensive Policy has been thoughtfully architected to provide our distinguished clients with absolute clarity in procedures, profound confidence in execution, and complete peace of mind throughout the entire delivery journey, thereby reinforcing and honoring the trust you place in IMPERIAL FACETS LIMITED as your premier diamond trading partner.

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Article 2: Scope of International Shipping & Serviceable Destinations

IMPERIAL FACETS LIMITED takes immense pride in our role as a facilitator and champion of the ethical and efficient global trade of fine diamonds and exquisite diamond jewellery. Through years of dedicated relationship building and strategic planning, we have established and maintain robust, carefully cultivated shipping arrangements and trusted partnerships, enabling us to serve an extensive array of international regions and specific countries with the highest standards of service and security. Our current standard serviceable destinations include, but are not limited to:

NORTH AMERICA:

• United States of America (including all contiguous states and relevant territories where permissible by our carriers)
• Canada (all provinces and territories accessible through our designated carriers)

EUROPE:

• European Union Member States: Austria, Belgium, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
• Other European Nations: Switzerland, United Kingdom (for domestic, specific terms may apply).

ASIA-PACIFIC & MIDDLE EAST:

• Australia
• Hong Kong (SAR)
• Japan
• Singapore
• South Korea
• Taiwan
• United Arab Emirates (UAE) – all Emirates

Important Considerations:

• Prospective Clients from Unlisted Destinations: Clients situated in geographical locations not explicitly enumerated above are strongly encouraged to engage directly with our dedicated export department for personalized consultation. We will undertake a comprehensive and thorough assessment to determine the feasibility, specific terms, associated costs, and regulatory prerequisites for shipment to such destinations on a case-by-case basis, ensuring full compliance and optimal service delivery.
• Dynamic Service List: The Company expressly reserves the unequivocal right to amend, expand, or curtail this list of serviceable destinations at any time, without prior notice, as circumstances require. Such amendments may be necessitated by various factors including but not limited to changes in logistical carrier capabilities, international trade sanctions, geopolitical instability, evolving customs regulations, or other significant factors impacting the viability, security, or feasibility of shipments to specific regions.
• Client Responsibility for Import Legality: The Client bears the sole and complete responsibility for ensuring that the importation of Goods into their chosen destination country is fully permissible under all applicable local laws, regulations, and customs requirements prior to placing an order with our company.

Article 3: General Shipping & Handling Protocols – Our Comprehensive Framework for Excellence

3.1. Order Processing & Dispatch Timelines – Ensuring Meticulous Care:

• Loose Diamond Consignments: Every order containing exclusively loose diamonds undergoes an extensive processing protocol, incorporating multiple layers of verification and security measures, before being prepared for secure dispatch. This thorough process typically requires three (3) to five (5) United Kingdom business days to complete. The timeline initiates only after we have received and thoroughly verified both the complete payment (ensuring all funds are fully cleared through our banking systems) and validated all necessary client documentation (including, but not limited to, comprehensive business registration papers, government-issued identification documents, and where applicable, detailed End-User Certificates or similar regulatory documentation).
• Diamond Jewellery Orders: Given the sophisticated nature of fine jewellery creation, which encompasses detailed craftsmanship, precision setting work, extensive quality control procedures, and mandatory hallmarking requirements as stipulated by UK regulations, each diamond jewellery order (particularly those involving bespoke or custom designs) receives a carefully calculated “ships by” date. This specific date is prominently featured and clearly itemized within the detailed proforma invoice provided to the Client. The date calculation takes into account the extensive manufacturing time required, multiple stages of quality assurance testing, and thorough preparation procedures necessary before the item can be safely dispatched.
• Business Days & Exclusions – Important Temporal Considerations: Within the framework of this Policy, the term “business days” encompasses Monday through Friday, specifically excluding all nationally recognized public holidays observed in the United Kingdom. For absolute clarity, the Company maintains a strict policy of not conducting any dispatch operations or facilitating deliveries during weekends (defined as Saturday and Sunday) or during any officially recognized UK public holidays, ensuring our staff can maintain optimal focus during operational hours.

3.2. Mandatory Signature on Delivery – Our Enhanced Security Protocol: In accordance with our unwavering commitment to maintaining the highest standards of security for your valuable consignment, every shipment dispatched by IMPERIAL FACETS LIMITED requires, without any exception, a physical, in-person signature upon delivery. This signature must be provided either by the registered Client themselves or by an individual who has been pre-authorized and verified as a legitimate employee or officially designated representative of the Client’s organization. Our delivery partners operate under stringent contractual obligations that expressly prohibit leaving packages unattended, redirecting deliveries to addresses not originally specified on the official airway bill, or releasing valuable Goods to any individuals who have not been pre-verified and authorized. The Client bears the responsibility of ensuring that an authorized signatory maintains availability at the designated delivery address throughout the anticipated delivery window. Should delivery attempts prove unsuccessful due to the absence of an authorized signatory, this may result in supplementary charges being applied or, in certain cases, necessitate the return of the shipment to our facility, with any associated costs being the responsibility of the Client.

3.3. Comprehensive Prohibition of Non-Physical Delivery Locations: In alignment with our stringent security protocols and insurance requirements, we maintain an absolute and non-negotiable prohibition on shipping to any form of non-physical address, including but not strictly limited to Post Office (P.O.) Boxes, Army Post Office (APO) locations, Fleet Post Office (FPO) addresses, mail-forwarding services, temporary accommodation facilities, or any similar non-permanent delivery points. To maintain our security standards and ensure fully compliant delivery operations, we require a complete, independently verifiable, and precisely accurate physical street address corresponding to either the registered business entity or a pre-approved alternate delivery location that meets our security criteria.

3.4. Minimum Order Value (MOV) Requirements: To ensure the commercial viability of our sophisticated export operations and to appropriately manage the complex logistical requirements associated with international shipments of high-value goods, we implement a carefully calculated Minimum Order Value (MOV) structure for certain transactions. The specific MOV requirements applicable to your order will be transparently communicated during the initial quotation phase of our interaction and will be explicitly documented on your proforma invoice, requiring your formal acknowledgment and agreement prior to payment processing.

3.5. Enhanced Order Verification Protocols: In furtherance of our commitment to maintaining the highest standards of security and regulatory compliance, the Company maintains and exercises the right to implement comprehensive additional verification procedures for orders as deemed necessary. These enhanced verification measures may include, but are not limited to, requesting supplementary identification documentation, detailed business verification materials, and additional supporting documentation. This is particularly applicable in cases involving new client relationships or transactions exceeding certain value thresholds, all designed to effectively mitigate potential risks and ensure comprehensive compliance with relevant regulations.

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Article 4: Shipping Costs, Designated Carriers & Comprehensive Delivery Timeframes

4.1. Standardized Shipping & Handling Fee Structure – Transparent Cost Framework: To provide our valued Clients with enhanced transparency and facilitate straightforward budgeting processes, IMPERIAL FACETS LIMITED has established a clearly defined, non-refundable shipping and handling fee structure. Unless specifically modified through written agreement for exceptional circumstances or during promotional periods, this standardized fee is set at £150.00 GBP (One Hundred and Fifty Great British Pounds Sterling), or its precise equivalent in either United States Dollars (USD) or Euros (EUR), with the conversion calculated using the official exchange rate in effect on the date of invoice generation. This comprehensive flat fee structure applies uniformly across all standard orders, regardless of the quantity of items included, their cumulative carat weight, or the ultimate international destination within our established service regions. This fee encompasses standard secure shipping services, comprehensive transit insurance coverage, and all essential handling procedures. It should be noted that this fee explicitly excludes any duties, taxes, or import-related fees that may be levied by authorities in the destination country. While the Company maintains the right to adjust this fee structure with appropriate advance notice, we ensure that any fee already agreed upon and confirmed through payment of a proforma invoice will be honored without modification.

4.2. Designated Logistics Partners – Our Elite Network of Security-Focused Carriers: To maintain the highest standards of security and reliability, all international shipments are exclusively coordinated through a carefully selected network of globally recognized, highly reputable, and security-certified courier services that specialize in the transportation of high-value and sensitive cargo. Our distinguished network of primary logistics partners includes, though is not strictly limited to, the following industry leaders:

• UPS® (United Parcel Service) – Renowned for their global logistics capabilities and secure handling protocols
• FedEx® (Federal Express) – Recognized worldwide for their advanced tracking systems and secure delivery network
• DHL Express® – Known for their extensive international coverage and specialized handling procedures
• Malca-Amit – Specialists in high-value cargo transportation with dedicated security measures
• Brinks® – Industry leaders in secure logistics with comprehensive global infrastructure

The careful selection of the specific carrier for any particular shipment remains at the sole and absolute discretion of IMPERIAL FACETS LIMITED. This critical decision-making process involves a comprehensive evaluation of multiple essential factors, including but not limited to: detailed analysis of the destination country’s infrastructure and requirements, assessment of available security protocols, thorough evaluation of route efficiency options, consideration of the total value of the Goods being transported, and careful analysis of current logistical conditions and potential challenges. This thorough assessment process ensures we consistently select the most secure and efficient transit option for each individual shipment.

4.3. Detailed Transit Times & Important Clarifications: In keeping with our commitment to efficient service delivery, all shipments are typically processed and dispatched using International Priority or equivalent premium express services. The anticipated transit duration, which is calculated from the moment of dispatch from our secure United Kingdom facility until final delivery at the Client’s specified delivery address, typically falls within a window of five (5) to ten (10) business days.

• Estimate, Not Guarantee – Understanding Delivery Timeframes: It is essential to understand that this stated timeframe represents our best estimate based on extensive analysis of typical carrier performance metrics and historical delivery data. However, it should not be interpreted as a guaranteed delivery date commitment.
• Potential Delays – Comprehensive Overview of Variables: In the interest of full transparency, the Client acknowledges and explicitly agrees that delivery delays may occur due to various factors that fall beyond the reasonable control or influence of IMPERIAL FACETS LIMITED. These potential delay factors include, but are not necessarily limited to: extensive customs clearance procedures and detailed inspections conducted by authorities in the destination country, unexpected operational issues affecting our carrier partners (such as transportation network disruptions or periods of exceptionally high shipping volume), adverse weather conditions that may impact transportation routes, significant geopolitical events affecting international shipping, observation of local public holidays in either transit countries or final destination locations, or other unforeseen circumstances that may impact delivery timelines. While IMPERIAL FACETS LIMITED cannot assume liability for such delays, we maintain a strong commitment to our clients by providing prompt and detailed updates should we become aware of any significant delays affecting their shipments.

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Article 5: Customs Clearance, Duties, Taxation, and Import Regulations – The Client’s Sole Responsibility

5.1. Importer of Record – Client’s Legal Obligation: The Client is, for all legal, transactional, and regulatory purposes, designated as the “Importer of Record” in the destination country. As the Importer of Record, the Client bears sole and absolute responsibility for:

• Ensuring the accuracy, completeness, and veracity of all import declarations made to the relevant customs authorities.
• The timely and full payment of any and all applicable customs duties, import taxes (e.g., Value Added Tax (VAT), Goods and Services Tax (GST)), tariffs, levies, brokerage fees, and any other clearance charges or government-imposed fees levied by the destination country’s government, customs, and revenue authorities.
• Compliance with all import regulations, licensing requirements, and documentation standards of the destination country.

5.2. Country-Specific Information (Illustrative Guidance Only – Client Must Verify): The following information is provided for general guidance only and is subject to change without notice. IMPERIAL FACETS LIMITED is not a customs broker or tax advisor. Clients must consult with a qualified customs broker or tax advisor in their specific jurisdiction for the most current, accurate, and comprehensive information prior to placing an order.

• United States of America: While loose, polished diamonds imported from the UK are often exempt from US federal import duties under current regulations, diamond jewellery typically incurs a tariff (this can range, for example, from approximately 5.5% to 7% of the declared value). The Client acknowledges that US trade policies, tariffs, and regulations are dynamic and subject to change, including the potential for reciprocal tariffs or other trade measures. State-level sales or use taxes may also apply.
• United Kingdom (Re-imports or Specific Scenarios): For Goods exported from the UK and subsequently re-imported, or for domestic UK transactions if applicable, UK VAT at the prevailing rate (currently 20% as of May 2025, but subject to change) and any applicable duties would apply. For standard exports to clients outside the UK, UK VAT is typically zero-rated for the export sale by IMPERIAL FACETS LIMITED, but this does not negate the Client’s responsibility for import taxes in their own country.
• European Union (e.g., Belgium, a major diamond hub): Within the EU, loose diamonds and diamond jewellery imported from outside the EU are generally subject to VAT at the standard rate applicable in the EU country of import (e.g., approximately 21% in Belgium). While duties on polished diamonds are often 0%, this must be verified. Registered diamond traders within the EU may be eligible for VAT deferment, reverse charge mechanisms, or specific exemption schemes under local legislation (e.g., Article 143(1)(d) of the EU VAT Directive concerning goods remaining under customs warehousing). Clients must consult their local tax authorities or a fiscal representative.
• Canada: Imports into Canada are typically subject to a federal Goods and Services Tax (GST) of 5%. Additionally, depending on the province or territory of delivery, a Harmonized Sales Tax (HST) or a Provincial Sales Tax (PST) may also be applicable, varying by region.
• United Arab Emirates (UAE): A standard import duty (e.g., 5%) and VAT (e.g., 5%) are typically applicable to the CIF (Cost, Insurance, and Freight) value of imported diamonds and jewellery. Specific free zone regulations might apply differently.

5.3. Consequences of Refusal to Pay Duties & Taxes or Rejection of Shipment: Should the Client refuse to pay the requisite duties, taxes, or other import-related charges, or otherwise fail to clear the Goods through customs, leading to the shipment being held, returned to IMPERIAL FACETS LIMITED, or disposed of by customs:

• The Client will be held liable for, and agrees to indemnify IMPERIAL FACETS LIMITED against, all costs incurred as a result of this refusal or failure. This includes, but is not limited to: the original non-refundable shipping and handling fee, the full cost of the return shipping to the United Kingdom (which is often significantly higher than the outbound cost), any duties, taxes, or penalties imposed on IMPERIAL FACETS LIMITED during the return process, storage fees, and any other ancillary charges.
• Furthermore, a restocking and administrative fee equivalent to twenty percent (20%) of the total original invoice value of the Goods will be levied to cover the substantial administrative burden, reprocessing costs, and potential loss of market value.
• Any remaining balance, after deducting all aforementioned costs and fees from the Client’s original payment, may be refunded at the Company’s discretion, or the Company may pursue recovery of any outstanding deficit from the Client.

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Article 6: Legal Compliance, Export Documentation, and Client Cooperation

IMPERIAL FACETS LIMITED maintains the highest standards of legal compliance in its export operations, adhering meticulously to all United Kingdom export control laws, international trade regulations, and established industry practices. To ensure seamless customs clearance, each shipment is accompanied by an extensive collection of legally mandated and industry-standard documentation, prepared with exacting attention to detail and accuracy.

6.1. Kimberley Process Certification Scheme (KPCS) Adherence: As a steadfast advocate for ethical diamond trade, IMPERIAL FACETS LIMITED demonstrates unwavering commitment to eliminating conflict diamonds from global commerce. Our rigorous compliance with the Kimberley Process Certification Scheme (KPCS) encompasses both rough and polished diamond exports. Each applicable shipment is accompanied by an officially authorized Kimberley Process Certificate, particularly for rough diamond exports and when mandated by specific importing nations for polished diamonds. This certificate serves as definitive proof of conflict-free origin and legitimate trade channels. For polished diamond transactions, our invoices incorporate comprehensive warranty statements affirming KPCS compliance.

6.2. Standard Documentation Package: Every shipment is accompanied by a comprehensive documentation suite, which may be supplemented based on specific destination requirements or transaction characteristics. The standard package encompasses:

• Commercial Invoice: An exhaustively detailed document specifying all pertinent information about the buyer (Client) and seller (IMPERIAL FACETS LIMITED), alongside comprehensive product specifications (including, but not limited to, precise carat weight, cut parameters, color grade, clarity classification, dimensional measurements, metal specifications for jewelry items), quantity details, individual and total pricing, and customs-declared values.
• Airway Bill (AWB) / Bill of Lading: The authoritative transport contract document, issued by our designated carrier service, containing complete details of the consignor, consignee, comprehensive shipment information, unique tracking identification, and all stipulated carriage terms and conditions.
• Packing List: A methodically prepared inventory document detailing the exact contents of each parcel, cross-referenced with the commercial invoice to facilitate thorough customs verification procedures and enable precise inventory reconciliation by the Client.
• Certificate of Origin (if required/requested): An official document verifying the country of origin for the Goods, particularly significant for securing preferential tariff treatment in various jurisdictions where applicable.
• Company Registration Details: Comprehensive documentation confirming IMPERIAL FACETS LIMITED’s official registration status with UK Companies House, available upon request or as required by regulatory requirements.
• Export Licence (if applicable): For shipments of exceptional value or to specific destinations, we obtain and include all necessary export licenses from relevant UK authorities, ensuring full compliance with strategic trade controls.

6.3. Client Obligation for Accurate Information and Cooperation: To maintain the integrity of our export documentation process, Clients bear the fundamental responsibility of furnishing complete and accurate information for all required export and import documentation. IMPERIAL FACETS LIMITED retains the authority to request supplementary documentation or verification from Clients as needed to ensure comprehensive compliance with applicable laws and regulations. Any delays or potential cancellations resulting from untimely or inadequate information provision shall not constitute liability on the part of the Company.

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Article 7: Comprehensive Insurance & Risk of Loss Allocation

7.1. All-Risk Transit Insurance Coverage: In recognition of the exceptional value inherent in our shipments, IMPERIAL FACETS LIMITED ensures that every international consignment is protected by a comprehensive, all-risk marine insurance policy (or equivalent cargo insurance). This expansive coverage safeguards the complete invoice value of the Goods against any form of physical loss, theft, or damage that may occur during transit. The insurance protection initiates from the precise moment the Goods depart from IMPERIAL FACETS LIMITED’s secure facility and maintains continuous coverage until the shipment is formally acknowledged and accepted by the Client or their authorized representative at the specified delivery location. This essential protection is included within our standard shipping and handling fee structure.

7.2. Critical Inspection Upon Delivery – Client’s Absolute Responsibility: Upon delivery, the Client assumes the critical and non-transferable responsibility of conducting a thorough inspection of the received package(s) before acknowledging receipt through any delivery documentation provided by the carrier.

• Signs of Tampering or Damage: Conduct a comprehensive examination for any indicators of tampering, unauthorized access, improper resealing, structural damage, moisture exposure, or any other potential compromise to the parcel’s physical integrity.
• Procedure if Damage/Tampering is Suspected: In the event of any observed package damage, tampering, or compromise:
  1. Do NOT sign for the delivery unequivocally.
  2. Document all observed damage explicitly on the carrier’s delivery receipt/electronic device prior to any required signing. Include specific details (e.g., “Box crushed on corner,” “Tamper seal broken”).
  3. Capture comprehensive photographic and video documentation of the damaged package condition before initiating the opening process and during the inspection.
  4. Establish immediate contact (within twenty-four (24) hours maximum) with IMPERIAL FACETS LIMITED’s export department through both email and telephone channels, providing comprehensive documentation and evidence.
  5. Consider refusing delivery if damage severity suggests potential compromise to package contents. Engage in discussion with the carrier representative and immediately notify IMPERIAL FACETS LIMITED. Be advised that failure to document damage at the time of delivery may significantly impair or invalidate subsequent insurance claims.

7.3. Insurance Claim Process & Resolution:

• Should a confirmed loss or damage incident occur during transit (prior to Client acceptance), IMPERIAL FACETS LIMITED assumes primary responsibility for managing and processing all aspects of the insurance claim with our underwriters.
• Client Cooperation: The Client agrees to provide comprehensive and prompt cooperation throughout the claims process, including but not limited to: detailed written statements, photographic evidence, preservation of original packaging materials, completion of required claim forms, and any additional documentation or information reasonably requested by the insurer or IMPERIAL FACETS LIMITED to facilitate claim processing.
• Resolution: Following the insurer’s thorough investigation, approval, and settlement of the claim, IMPERIAL FACETS LIMITED will present the Client with two options: a. A complete refund of the insurance-recovered amount for the affected Goods (typically equivalent to the full invoiced value), or b. A replacement order for Goods of matching type, quality, and value, subject to current availability and applicable manufacturing timeframes. The transfer of risk regarding loss or damage to the Goods transitions from IMPERIAL FACETS LIMITED to the Client at the exact moment the Client or their authorized representative formally acknowledges and accepts delivery from the carrier.

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Article 8: B2B Returns, Refunds & Order Cancellations – Specific Conditions for Transactions

In consideration of the unique characteristics of international diamond and jewelry commerce, including substantial value considerations, customized specifications, and dynamic market conditions, our policies governing returns, refunds, and order cancellations necessarily incorporate stringent and specific provisions.

8.1. Order Cancellation Policy:

• Within 24 Hours: Clients maintain the option to request order cancellation through written notification (email communication to the designated IMPERIAL FACETS LIMITED sales/export contact is acceptable) within twenty-four (24) hours following payment confirmation, provided the Goods have not entered allocation, dispatch processing, or manufacturing phases. Subject to these conditions, full refund processing typically proceeds without penalty, excluding any unavoidable third-party transaction fees already incurred by IMPERIAL FACETS LIMITED.
• After 24 Hours / Post-Processing: For cancellation requests received beyond the initial 24-hour window, or after Goods allocation, shipment preparation, or manufacturing initiation, approval remains at IMPERIAL FACETS LIMITED’s sole discretion. Approved cancellations may incur cancellation or restocking fees (as detailed under section 8.5 for shipped Goods) to address incurred expenses (including administrative, labor, materials, and insurance procurement costs). All applicable fees will be clearly communicated to the Client prior to cancellation finalization.

8.2. Return Policy (Transactions – Highly Restricted): IMPERIAL FACETS LIMITED maintains an unwavering commitment to delivering Goods that precisely align with specifications outlined in the proforma invoice and supporting documentation (including grading reports). Our return policy incorporates strict limitations and categorically excludes returns based on:

• Client’s remorse or preference changes
• Market price or demand fluctuations
• Subjective appearance assessments unrelated to documented specifications
• Resale difficulties

Returns will only be considered under these precisely defined circumstances:

• Verifiable Shipment Error: Cases where received Goods demonstrate material non-conformity with documented specifications (including carat weight, clarity grade, color classification, dimensional measurements, metal composition, or model designation) as explicitly detailed in the final, agreed-upon proforma invoice and referenced GIA/IGI/HRD grading reports provided by IMPERIAL FACETS LIMITED. Minor variations inherent to natural diamonds or handcrafted jewelry may not qualify for return consideration.
• Undisclosed Significant Defect: Instances where substantial manufacturing defects or flaws, not previously disclosed in grading reports, pre-shipment inspections, or invoice documentation, materially impact the item’s value or structural integrity. Standard inclusions consistent with stated grading parameters do not constitute qualifying defects.

8.3. Return Authorization Protocol:

• Return claim initiation under Article 8.2 conditions requires written communication (email acceptable) to IMPERIAL FACETS LIMITED within three (3) United Kingdom business days from documented delivery receipt.
• Required notification components include:
  • Complete IMPERIAL FACETS LIMITED invoice reference
  • Comprehensive description detailing alleged discrepancy or defect
  • High-resolution photographic and video documentation supporting the claim, including grading report comparisons for diamond items
• IMPERIAL FACETS LIMITED conducts thorough claim investigation utilizing provided evidence and internal quality control records (including pre-dispatch documentation).
• Upon determination of potential claim validity through reasonable professional assessment, IMPERIAL FACETS LIMITED issues a Return Merchandise Authorization (RMA) number with detailed return instructions. Returns without valid RMA numbers receive no processing consideration. RMA issuance does not constitute definitive fault acknowledgment or guarantee automatic refund approval.

8.4. Return Conditions and Secure Shipment Process (Post-RMA Issuance):

• Timeliness: Authorized returns require secure packaging and dispatch to IMPERIAL FACETS LIMITED’s designated UK facility within five (5) United Kingdom business days following RMA number and instruction receipt.
• Original Condition & Packaging: Returns must maintain absolute original condition, including unaltered, unused, undamaged status and, where applicable, unopened tamper-evident packaging. Complete original documentation package (including GIA/IGI/HRD certificates, protective pouches, presentation boxes, identifying tags, and provided accessories) must accompany return shipments. Certificate absence may result in substantial replacement fees or return invalidation.
• Client Responsibility for Return Shipment: Clients maintain complete responsibility for return shipment security measures, including appropriate protective packaging. Financial responsibility extends to return shipping costs and comprehensive transit insurance coverage for full invoice value. IMPERIAL FACETS LIMITED requires utilization of reputable courier services offering tracking capabilities and signature confirmation (matching original shipping method standards). Clients must provide verifiable shipping documentation and tracking information.
• Risk of Loss on Return: IMPERIAL FACETS LIMITED assumes no liability for Goods loss, damage, or theft during return transit. Return shipment risk remains with the Client until authorized IMPERIAL FACETS LIMITED representatives formally acknowledge receipt at our designated UK facility.
• RMA Display: Return parcels must prominently display assigned RMA numbers to facilitate efficient processing upon facility receipt. Parcels lacking visible RMA identification risk processing rejection or substantial delays.

8.5. Inspection and Refund Processing (Post-Return Receipt):

• Upon return receipt at our UK facility, IMPERIAL FACETS LIMITED implements comprehensive inspection and verification protocols, including comparison against pre-shipment documentation, visual records, grading certificates, and stated return justification. Independent gemological expert consultation may supplement internal assessment when deemed necessary.
• Approval: Following conclusive inspection confirming valid return claims (addressing verifiable shipment errors or undisclosed significant defects per Article 8.2), refund processing initiates for the original invoice value of returned items.
• Deductions: Original shipping and handling charges (£150.00 GBP or equivalent) remain non-refundable and face deduction from refund calculations. Additional deductions may apply for missing or damaged certificates or packaging materials.
• Method and Timing: Approved refunds typically process through original payment methods (e.g., bank transfer) within thirty (30) calendar days following IMPERIAL FACETS LIMITED’s formal return approval post-inspection. Actual receipt timing may vary based on banking institution processing requirements.
• Rejection of Return: Returns exhibiting client-caused alterations, damage, specification discrepancies, or invalid return justification face rejection under this Policy. Client notification follows rejection determination, with Goods return shipping (including transport and insurance costs) remaining the Client’s financial responsibility.

8.6. Explicit Exceptions and Limitations on Returns: For complete clarity, return acceptance and refund issuance explicitly exclude (but are not limited to) the following circumstances:

• Buyer’s remorse, preference changes, or subjective aesthetic dissatisfaction (e.g., “I don’t like how it looks”) for items meeting documented specifications.
• Damage, loss, or tampering occurring after successful delivery acceptance by the Client (or authorized representative), falling outside IMPERIAL FACETS LIMITED’s control and initial transit insurance coverage.
• Returns lacking valid, officially issued IMPERIAL FACETS LIMITED RMA numbers.
• Returns exceeding specified return windows (5 business days from RMA issuance).
• Items showing evidence of use, wear, alteration, engraving, resizing, recutting, repolishing, or any post-delivery modifications.
• Items missing original diamond grading certificates or presenting damaged or potentially fraudulent certification.
• Diamonds or jewelry pieces subjected to setting, mounting, or incorporation into other items by the Client or third parties following delivery.
• Discrepancies or defects previously disclosed or representing inherent characteristics of specific diamond grades (e.g., inclusions consistent with VS2 clarity specifications).

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Article 9: Force Majeure

IMPERIAL FACETS LIMITED shall not be deemed in breach of this Policy or otherwise liable to the Client for any delay in performance or non-performance of any of its obligations hereunder, or for any loss or damage to Goods, to the extent that such delay, non-performance, loss, or damage is due to any event or circumstances beyond its reasonable control (a “Force Majeure Event”). Such Force Majeure Events include, but are not limited to: acts of God, war, terrorism, insurrection, riots, civil unrest, fire, flood, earthquake, storm, or other natural disasters, strikes, lockouts or other industrial disputes, embargoes, sanctions, pandemics, epidemics, failure of or interruption to telecommunications, power supply, or transport networks, actions of governmental or regulatory authorities, or delays caused by customs authorities or carriers that are not attributable to the Company’s negligence. In situations where international shipping routes are affected by geopolitical events or natural phenomena, alternative arrangements will be explored where feasible. Upon the occurrence of a Force Majeure Event, the Company will notify the Client as soon as reasonably practicable and will use reasonable endeavours to mitigate the effects of the event, including but not limited to exploring alternative shipping routes, implementing contingency plans, and maintaining regular communication with affected Clients regarding the status and potential resolution of the situation.

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Article 10: Governing Law and Dispute Resolution

This Shipping Policy, and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws of England and Wales. The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this Policy or its subject matter or formation. In the interest of efficient dispute resolution, both parties agree to first attempt to resolve any disagreements through good-faith negotiations and open communication before pursuing formal legal proceedings.

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Article 11: Amendments to This Policy

IMPERIAL FACETS LIMITED reserves the undisputed right to amend, modify, or update this Shipping Policy at any time, at its sole discretion. Any such changes will be effective immediately upon posting the revised Policy on our official website or direct notification to Clients. The “Last Updated” date at the beginning of this Policy will indicate the latest revision. It is the Client’s ongoing responsibility to review this Policy periodically for any changes. Continued engagement in business with IMPERIAL FACETS LIMITED, including the placement of new orders following the posting of an updated Policy, shall constitute the Client’s binding acceptance of such amendments. In cases of significant policy changes, IMPERIAL FACETS LIMITED will make reasonable efforts to provide advance notice to active Clients through appropriate communication channels.

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Article 12: Severability

If any provision or part-provision of this Shipping Policy is or becomes invalid, illegal, or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this Article shall not affect the validity and enforceability of the rest of this Policy. The parties shall negotiate in good faith to amend such provision so that, as amended, it is legal, valid, and enforceable, and, to the greatest extent possible, achieves the intended commercial purpose of the original provision.

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Article 13: Entire Agreement and Precedence

This Shipping Policy, in conjunction with IMPERIAL FACETS LIMITED’s overarching Terms of Service and any specific terms agreed upon in a signed Proforma Invoice or Sales Contract, constitutes the entire agreement between IMPERIAL FACETS LIMITED and the Client with respect to the shipping, handling, insurance, and delivery of Goods. It supersedes all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, with respect to these matters. In the event of any conflict between this Policy and the general Terms of Service, the provisions of this Shipping Policy shall take precedence concerning matters of shipping and delivery. In case of a conflict with a specifically negotiated and signed Proforma Invoice or Sales Contract, the terms of that specific invoice or contract shall prevail for that particular transaction only. For clarity and transparency, any variations from standard terms will be explicitly documented and acknowledged by both parties in writing.

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Article 14: Contact Information for Shipping & Export Inquiries

For any questions, clarifications, or communications related to this Shipping Policy, international shipping procedures, or the status of an existing shipment, Clients should contact IMPERIAL FACETS LIMITED’s Export Department directly. Our dedicated team is available to assist with shipping arrangements, documentation requirements, and tracking updates throughout the delivery process.

IMPERIAL FACETS LIMITED 128 City Road, London, United Kingdom, EC1V 2NX Phone: +44 7822 016269 Email: [email protected]

By placing an order with IMPERIAL FACETS LIMITED, the Client explicitly confirms that they have read, fully understood, and unconditionally agree to all the terms and conditions stipulated within this International Shipping Policy. This acknowledgment extends to all aspects of the shipping process, including but not limited to delivery arrangements, insurance coverage, and procedures for handling any shipping-related concerns.

B2B Returns, Refunds & Order Cancellation Policy for International Exports of Fine Diamonds and Jewellery

This comprehensive policy governs all international exports of loose diamonds and diamond jewellery (“Goods”) conducted by Imperial Facets (“the Company,” “We,” “Us,” “Our”). The terms and conditions herein are binding upon all clients, purchasers, and their authorized representatives (“the Client,” “You,” “Your”) engaging in business transactions with the Company.

Given the intricate nature of international transactions within the diamond and jewellery industry, which necessitate careful consideration of substantial monetary values, customized requirements, and dynamic market conditions, we have established detailed and stringent policies regarding returns, refunds, and order cancellations to ensure clarity and protection for all parties involved.

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Article 1: Order Cancellation Policy

1.1. Within 24 Hours: In accordance with our commitment to client satisfaction, a Client retains the right to request cancellation of a confirmed order by submitting written notice (electronic communication via email to the designated sales/export contact at Imperial Facets is deemed acceptable) within twenty-four (24) hours following their payment confirmation from Imperial Facets. This provision applies exclusively to cases where the Goods have not yet been allocated, irrevocably processed for dispatch, or, specifically in the case of jewellery items, entered the manufacturing phase. Upon satisfaction of these prerequisite conditions, Imperial Facets will typically process a full refund without imposing penalties, subject only to the deduction of any unavoidable third-party transaction fees that have already been incurred by Imperial Facets.

1.2. After 24 Hours / Post-Processing: For cancellation requests submitted after the initial twenty-four-hour window has elapsed, or in circumstances where the Goods have already been picked, packed, allocated to a shipment, or where manufacturing processes have commenced, the approval or denial of such requests shall remain at the sole and absolute discretion of Imperial Facets. In instances where such cancellations receive approval, they may incur a cancellation fee or restocking fee (as comprehensively detailed under Article 3.5 for cases where Goods have already been shipped or necessitate return) to offset various costs incurred (including but not limited to administrative processing, labour expenditure, materials consumption, and insurance procurement arrangements). Imperial Facets maintains a policy of complete transparency and will ensure that the Client receives detailed information regarding any applicable fees prior to the final confirmation of cancellation.

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Article 2: Return Policy (Transactions – Highly Restricted)

As part of our unwavering commitment to excellence, Imperial Facets dedicates substantial resources to ensuring that all Goods delivered precisely conform to the specifications mutually agreed upon in the proforma invoice and comprehensively documented in accompanying materials (including but not limited to detailed grading reports). Given the nature of our business, returns are subject to stringent restrictions and are categorically not accepted for the following reasons:

• Client’s remorse or subsequent reconsideration of the purchase decision (“change of mind”).
• Fluctuations or variations in market prices or demand conditions.
• Subjective assessments or personal interpretations of appearance that do not directly relate to documented specifications.
• Commercial considerations such as the inability to successfully resell the Goods.

After careful consideration of industry standards and business practices, returns will only be considered under the following two precisely defined scenarios:

2.1. Verifiable Shipment Error: This provision applies in cases where the Goods received by the Client can be demonstrated to materially deviate from the precise specifications (including but not limited to carat weight, clarity grade, color classification, physical dimensions, metal type, or model designation) as explicitly detailed within the final, mutually agreed-upon proforma invoice and any referenced professional grading reports (GIA/IGI/HRD) provided by Imperial Facets. It should be noted that minor, non-material variations that are inherent in the nature of natural diamonds or handcrafted jewellery may not qualify under this provision.

2.2. Undisclosed Significant Defect: This clause becomes applicable in the highly exceptional circumstance where a significant manufacturing defect or substantial flaw is present in the Goods, provided that such defect or flaw was not previously disclosed within the grading report, pre-shipment inspection documentation (where applicable), or the invoice, and furthermore, that such defect or flaw materially and substantially impacts the intrinsic value or structural integrity of the item. For clarity, normal inclusions that are consistent with and documented in grading reports do not constitute defects under this provision.

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Article 3: Return Authorization and Process

3.1. Return Authorization Protocol:

• To initiate consideration of a potential return claim under the strict conditions outlined in Article 2, the Client must establish formal communication with Imperial Facets in writing (electronic communication via email is deemed acceptable) within a maximum timeframe of three (3) United Kingdom business days, calculated from the documented date of receiving the shipment.
• This formal written notification must comprehensively include:
  • The complete and accurate original Imperial Facets invoice number for reference purposes.
  • A precise, detailed, and comprehensive description of the alleged discrepancy or defect in question.
  • Clear, high-resolution photographic documentation and, where beneficial to the claim, videographic evidence supporting the claim. In cases involving diamonds, this may necessitate direct comparison with the corresponding grading report.
• Upon receipt of such notification, Imperial Facets will conduct a diligent and thorough investigation of the claim based on the evidence provided and our comprehensive internal records (including but not limited to quality control images and videos captured prior to dispatch).
• In circumstances where Imperial Facets, exercising reasonable professional judgment based on industry standards and expertise, determines that the claim potentially holds validity, a Return Merchandise Authorization (RMA) number will be generated and issued to the Client, accompanied by detailed and specific instructions regarding the return shipment procedure. It is imperative to note that no returns will be accepted or processed without a valid RMA number. The issuance of an RMA number should not be construed as constituting a final admission of fault or an automatic guarantee of refund approval.

3.2. Return Conditions and Secure Shipment Process (Post-RMA Issuance):

• Timeliness: Upon receipt of authorization, any approved return must be securely packaged and dispatched by the Client to Imperial Facets’s specified UK address within a strict timeframe of five (5) United Kingdom business days, calculated from the date of the Client’s receipt of the RMA number and accompanying instructions.
• Original Condition & Packaging: It is an absolute requirement that the Goods be returned in their pristine original condition, maintaining their unaltered, unused, undamaged state, and where applicable, in unopened tamper-evident packaging. The return shipment must include all original documentation without exception, encompassing diamond grading certificates (from recognized authorities including GIA, IGI, HRD), protective pouches, presentation boxes, identifying tags, and any supplementary accessories that were provided with the Goods. The absence of certificates will result in substantial replacement fees being levied or may render the return invalid.
• Client Responsibility for Return Shipment: The Client assumes complete and sole responsibility for ensuring secure packaging of the return shipment to prevent any possibility of damage during transit. Furthermore, the Client bears full financial responsibility and liability for return shipping costs, including the procurement of comprehensive transit insurance coverage for the full invoiced value of the Goods. In accordance with our quality assurance standards, Imperial Facets mandates the exclusive use of reputable, tracked, and signature-required courier services (maintaining equivalence with the original shipping method) for all return shipments. The Client must provide Imperial Facets with verifiable proof of shipment and comprehensive tracking information.
• Risk of Loss on Return: It must be explicitly understood that Imperial Facets will not assume any liability for loss, damage, or theft that may occur to the Goods during the return transit period. The risk of loss for returned Goods remains vested with the Client until such time as the Goods are safely received and formally signed for by an authorized representative of Imperial Facets at our designated UK facility.
• RMA Display: To ensure efficient processing and avoid potential delays, the issued RMA number must be prominently and legibly displayed on the exterior of the return parcel in accordance with provided instructions. Please be advised that parcels received without a visible and valid RMA number may be subject to refusal or experience significant processing delays.

3.3. Inspection and Refund Processing (Post-Return Receipt):

• Following receipt of the returned Goods at our UK facility, Imperial Facets will undertake a comprehensive inspection and verification process. This thorough examination includes detailed comparison of the Goods against our pre-shipment records, quality control photographs and videos, original grading certificates, and the specific reasons cited by the Client for the return. Where deemed necessary for absolute certainty, we may engage independent gemological experts for additional professional assessment.
• Approval: In cases where, following this rigorous inspection process, Imperial Facets confirms the validity of the return claim (specifically in relation to verifiable shipment errors or undisclosed significant defects as defined under Article 2), a refund corresponding to the original invoiced value of the specific returned item(s) will be processed in accordance with our established procedures.
• Deductions: Please note that the original shipping and handling fee (standardized at £150.00 GBP or its equivalent value, as specified in the original shipping policy) paid by the Client is categorically non-refundable and will be deducted from any approved refund amount. Additional deductions will be applied for any costs associated with missing or damaged certificates or compromised original packaging. Furthermore, a restocking fee may be applicable as detailed under Article 3.5 in cases where the return is accepted under circumstances that fall outside standard policy parameters or result from Client error not covered under Articles 2.1 or 2.2.
• Method and Timing: Upon approval, refunds will typically be processed and issued to the Client’s original payment method (such as bank transfer) within a period of thirty (30) calendar days, calculated from the date Imperial Facets formally approves the return following comprehensive inspection. Clients should be aware that actual bank processing times may vary depending on financial institutions and jurisdictions involved.
• Rejection of Return: In circumstances where the returned Goods are found to have been altered, show evidence of damage attributable to the Client, fail to match original specifications, or where the stated reason for return is deemed invalid under the provisions of this Policy, the return will be rejected. In such cases, the Client will receive formal notification, and the Goods will be returned to the Client, with all associated costs (including shipping and insurance) to be borne entirely by the Client.

3.4. Restocking Fee for Refused Shipments or Unwarranted Returns: In cases where a shipment is refused by the Client upon delivery for reasons other than verifiable transit damage (which must be addressed through the insurance claim process as outlined in the main Shipping Policy), or in situations where a return is initiated by the Client and accepted by Imperial Facets under duress or exceptional circumstances not falling within the scope of Articles 2.1 or 2.2, a substantial restocking and administrative fee amounting to twenty percent (20%) of the total original invoice value of the Goods will be levied. This fee is calculated to cover the extensive administrative burden, comprehensive reprocessing costs, potential market value depreciation, and return shipping and insurance expenses if borne by the Company. This fee is applied in addition to the non-refundable original shipping fee.

3.5. Explicit Exceptions and Limitations on Returns: To ensure absolute clarity and avoid any potential misunderstanding, returns will NOT be accepted, and refunds will NOT be issued under (though not exclusively limited to) the following specific circumstances:

• Instances of buyer’s remorse, changes in preference, or subjective dissatisfaction with aesthetic aspects (exemplified by statements such as “I don’t like how it looks”) in cases where the item demonstrably matches all documented specifications.
• Any damage, loss, or evidence of tampering that occurs subsequent to successful delivery to and acceptance by the Client (or their authorized representative), as such incidents fall outside Imperial Facets’s control and the scope of initial transit insurance coverage.
• Any Goods returned without an accompanying valid, officially issued RMA number from Imperial Facets.
• Goods returned outside the strictly specified return window (5 business days from RMA issuance).
• Any Goods that show evidence of having been used, worn, altered, engraved, resized, recut, repolished, or modified in any manner whatsoever following delivery.
• Cases where the original diamond grading certificate(s) are missing, show signs of damage, or present indicators of potential fraudulent alteration.
• Diamonds or jewellery pieces that have been set, mounted, or incorporated into other pieces by the Client or any third party subsequent to delivery.
• Claims regarding discrepancies or defects that were previously disclosed or represent inherent characteristics of the specific grade of the diamond (such as inclusions that are consistent with and typical of a VS2 clarity grade).

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Article 4: Contact Information

For any inquiries, clarifications, or matters requiring attention in relation to this comprehensive B2B Returns, Refunds & Order Cancellation Policy, Clients are encouraged to contact Imperial Facets’s Export Department directly through the following official channels:

IMPERIAL FACETS LIMITED Company Registration Number: 16526212 Registered Office Address: 128 City Road, London, United Kingdom, EC1V 2NX Telephone Contact: +44 7822 016269 Electronic Mail: [email protected]

By proceeding with and placing an order with Imperial Facets, the Client hereby explicitly acknowledges, confirms, and declares that they have thoroughly read, fully comprehended, and unconditionally agree to abide by all terms, conditions, and stipulations contained within this comprehensive B2B Returns, Refunds & Order Cancellation Policy.